As many homeowners worry about the high number of foreclosures in Long Island and struggle to make their mortgage payments, reports of one company’s questionable business tactics are likely to precipitate both fear and anger in their hearers. Former employees of Bank of America are testifying on behalf of homeowners who were denied modifications to their loans. If their stories are true, every individual with a mortgage will have cause for concern.
Some former employees of Bank of America state that the company awarded cash bonuses of $500 to employees who sent at least 10 cases into foreclosure. Smaller numbers of foreclosures reportedly earned gift cards for retail stores. Another employee reported receiving $25 bonuses and restaurant gift cards for denying applications for loans. Because of this reward system, the employees were motivated to meet quotas of foreclosures and loan disqualifications by any means necessary. Some individuals report incidents of managers removing paperwork from a file in order to disallow an application or simply rejecting applications without a sound basis. In fact, some allege that Bank of America actually instructed employees to delay and mislead customers. This information has been furnished in support of a lawsuit currently pending in the court system. The case was filed by a group of homeowners who were denied permanent loan modifications even after properly completing the application and trial program.
Unfortunately, this recent report is not the first instance of mishandled foreclosures in Long Island and throughout the state of the New York. In fact, Bank of America, along with four other mortgage companies, agreed to a $25 billion settlement in 2012 in response to accusations of improper foreclosures. The settlement prescribed guidelines to protect homeowners from abusive foreclosure proceedings. Included in the guidelines were specific timelines and procedures for dealing with loan modification applications. Based on the reports of Bank of America employees, a New York attorney has announced that he plans to bring a lawsuit against the company for violating the settlement agreement.
The Response of the Company
Bank of America is denying all allegations and claiming that these former employees are grossly misrepresenting both the actions and intents of its staff. They state that they are committed to helping customers who find themselves under the threat of foreclosure. They also argue that the state of New York has no basis for their threats to take legal action against the company.
This report simply underscores the importance of retaining qualified legal representation when threatened with foreclosure. Homeowners facing foreclosures in Long Island can find assistance at the Witkon Law firm. Contact us today for a free consultation.